Health Care Solutions

The solutions we offer are designed to help hospitals and other health care providers serve a diverse population. Our program is designed to:

• Help you comply with government mandates promptly, efficiently and – by pooling collective resources – in a cost effective manner
• Increase your competitive advantage by helping you provide the highest quality service to your clients by communicating with them in the language they prefer to speak when discussing medical issues
• Provide your staff with the support they need to communicate with Limited English Proficient (LEP) individuals seeking health care services

Our services include:

• Face-to-face interpretation
• Telephonic interpretation (190 languages 24/7)
• Translation
• Posters and language cards
• Training, seminars, and readiness assessments
• Language instruction in the language of your choice

ILC is committed to providing appropriate and competent language skills assessments for hospitals, health care agencies, community organizations and other social service providers.

These skills assessments support the organizations own language access infrastructure and help comply with government mandates. We help organizations identify their own internal capacities and provide the training necessary to address any needs including: language skills assessments, translation, interpretation, language instruction or courses in translation and interpretation.

Assessing the language skills of staff members will ensure that individuals eligible for social services receive them from qualified employees, thus avoiding misunderstandings. ILC provides different types of assessments. Below are the different tools.

Initial Interpretation and Sight Translation Assessment or Employment Screening

Designed to assist clients when creating a database of employees available for selecting new personnel, determining training needs, or assigning job related responsibilities requiring interpretation and sight translation skills.

Initial Translation Assessment

Designed to assist clients when creating a database of employees available for translation assignments as needed, determining training needs, or assigning job related responsibilities requiring translation skills.

Performance Assessment

This test is to evaluate the individual's performance, skills improvement, ethics and professionalism; it's administered periodically (once or twice a year) and consists of an interview and a paper or computer test addressing standards and practice.

Official Recognition Test - Translation and/or Interpretation

This is a knowledge and skills based assessment. Candidates for ILC's Official Recognition Test must take an interpretation and/or translation course and take a comprehensive written and oral test in addition to intensive practice. Passing score is 90%.

Language instruction for Health Care Providers

ILC offers programs that help health-care providers learn a new language.  The medical vocabulary taught in these classes includes words commonly heard in conversation in a hospital, clinic, doctor's office, home care agency, etc.

Complying With Government Mandated Language Services

We can help you comply with any of the following:

• Determine the primary language of individuals seeking services upon initial contact
• When it is determined that the individual's primary language is not English, inform the individual in his/her primary language of the right to free language assistance services
• Signs in all required languages
• Provide prompt free language assistance in all interactions with the client seeking or receiving services, whether in person or by telephone
• Provide oral (sight) translation where an application or form to a state or federal authority requires completion in English from individuals with limited English proficiency
• Screen bilingual and interpreter personnel for their ability to provide language assistance services
• Provide training for bilingual and/or interpreter personnel

You can request any of our language services at any time, or become a member of ILC and enjoy unique benefits.